HOW CAN AI MANAGE THE STRESS AND MENTAL WELLBEING EFFECTS OF COVID-19

Introducing SAM and the case for cognitive technologies at scale

Why should businesses care?

UK businesses are facing a secondary health impact while finding it harder to have the necessary insights and touchpoints to intervene effectively due to remote working. More than ever, businesses, public health, and charitable organisations need a way to better remotely understand their workforce mental wellbeing, offer support, and disseminate information. Regardless of the commercial benefits, organisations have a moral and, in some instances, a legal obligation to look after their employees’ wellbeing.

Examples of mental health research and reporting

How are we helping?

In response to the existing mental health crisis, and precipitated by the acute need for digital mental wellbeing management during the Covid-19 crisis, The Data Analysis Bureau (T-DAB) have developed an innovative AI Stress and Mental wellbeing virtual assistant called SAM. SAMs development is being advised on by charitable and academic partners, including The Ambulance Staff Charity (TASC), the Design and Technology Association (DATA) and the University of Warwick.

Example of SAM chatbot with Microsoft Teams integration

What will SAM do?

SAM intelligently converses with users in order to carry out assessments of mental wellbeing, and can then recommend advice, signpost content and refer support contacts, as well as answer intelligently to questions. Crucially this creates a safe, non-judgmental space for employees to manage their mental wellbeing and seek support. SAM provides regular insights to allow users identify areas for self-management, as well as suggesting useful content. SAM can also provide intelligent insight about specific topics, such as the Covid-19 crisis.

Example of SAM dashboard reporting using PowerBI

What’s under the hood?

SAM is built on the proven Microsoft Azure Stack, combining robust technologies (MS Bot Framework, MS SQL Server, Power BI), as well as emerging offerings from its Cognitive Services, and our own bespoke machine learning models built with tools from the open source community. Thanks to Microsoft’s Bot Framework, SAM integrates easily to Microsoft Teams and Slack. This means that SAM fits seamlessly into employees existing suite of tools and doesn’t require them to adopt yet another application.

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The Data Analysis Bureau

The Data Analysis Bureau

We are a Data Science and Data Engineering Innovation Agency specialising in Machine Learning.